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FAQs (Frequently Asked Questions)

Q: Are your tables really 100% handmade?

Yes. Every slab is carefully worked by Colombian artisans, using traditional techniques and no heavy industrial machinery.

Q: Is Saman wood durable?

Extremely. Saman is known for its density, strength, and natural beauty. It's also eco-friendly and long-lasting.

Q: Can I choose my slab?

Yes! Once your order is processed, we’ll send you real pictures or videos of the slabs available for your design.

Q: How long will it take to receive my table?

Production and delivery times may vary depending on the destination and the specific design.

  • USA & LATAM: 4–6 weeks
  • Europe: 5–7 weeks
  • If the table is being made from scratch, you'll be assigned a dedicated account manager to keep you informed every step of the way.

Q: Do I need to treat the wood with anything?

Our wood comes untreated for an organic finish. You can apply natural oils if you wish, but it's not required.

Q: Can I get a refund if the table cracks?

No. Wood is a natural material and may adjust over time. Cracks are a natural part of the life of the table, and it's the beauty of the wood, but they can often be easily repaired.

1. Shipping & Delivery Policy

  • Global Delivery: We deliver worldwide, with current operations in the U.S. Currently main countries are: the US, Canadá, Puerto Rico, Panama, the Dominican Republic, Spain, the Netherlands, Germany, Austria, and England. More destinations will be added soon.

  • Home Delivery Included: Unless otherwise stated on the website, the final price includes shipping to your home (front door delivery).

  • Limitations: Our delivery includes one-floor access only. We do not assemble or move products beyond this limit. Due to the weight of the tables, you may require additional help on your end.

  • Assembly services are not included. For questions or guidance, we’re happy to assist virtually.

2. Return, Cancellation, & Exchange Policy

  • Handcrafted & Personalized: Every item is unique and made to order. As such, orders cannot be canceled after 24 hours.

  • No Refunds: We do not offer refunds under any circumstances.

  • Product Exchanges: You may request an exchange within 24 hours of your order. If accepted, a 20% fee of the total paid amount could apply.

  • Natural Changes & Cracks: Our furniture is crafted from raw Saman wood, which may naturally shift or develop cracks due to humidity or temperature. This is not considered a defect. Minor repairs can often be done by a local carpenter, or we can guide you remotely.

3. Care & Maintenance Advice For Saman Tables

  • Do not expose the table to direct sunlight for prolonged periods.
  • Avoid placing it near heaters or sources of strong heat, which could dry the wood and cause cracks.
  • Clean only with a dry or slightly damp cloth. Avoid commercial chemical cleaners.
  • Every 3–6 months, gently apply natural oils (like linseed or beeswax) to nourish the wood.
  • Keep indoor humidity stable, ideally between 40% and 60%.
  • Use coasters or mats to protect the surface from spills or hot objects.

Remember, this is living wood, not synthetic! Its minor shifts are signs of its organic origin.

5. Digital Policy & Content Integrity

  • All final content is supervised and edited by our team of human professionals.
  • We occasionally use AI-assisted tools, including ChatGPT, to improve clarity and efficiency in our copywriting and customer communications.
  • Some product images are retouched or AI-enhanced for marketing purposes, but we always provide real photos or videos of the actual slab or product upon request.
  • All white-background photos on the site are authentic and taken directly in our Bogotá workshop.
  • We commit to honesty, following the Federal Trade Commission (FTC) and EU guidelines for transparency in e-commerce.

6. Copyrights Notice & Intellectual Property

  • © 2025 111 USA LLC. All rights reserved.
  • The content, logo, product designs, images, and branding of 111 Furniture are the intellectual property of 111 USA LLC.
  • Unauthorized reproduction, resale, or commercial use of our products or media is strictly prohibited and subject to legal action.
  • If you'd like to collaborate, distribute, or publish our content or catalog, please contact: organictables@111furniture.com